FAQ

Top questions concerning mobile repeater kits for use in South Africa as well as other cellular booster technology questions - answered
Can a Mobile Repeater product help my signal?
Most mobile phone users have experienced some sort of cellular network problems throughout the course of their overall mobile phone usage. Lack of signal, dropped calls and poor call quality are all caused by weak signal strength and network congestion.

If you experience any of these symptoms in your home/office, warehouse, facility or vehicle, a mobile repeater product can amplify the weak signal and provide full (4 or 5) bars of reception resulting in a strong, clear mobile signal.

The same applies if you experience weak or slow text messaging, 3G broadband, WAP or any other cellular function - a repeater kit can help you. For broadband data services, a cellular repeater will not only increase the coverage area, but it can improve data transfer speeds; unleashing the full potential of your mobile phone or 3G data card.

Please note that a mobile repeater CAN NOT produce a signal in an area where there is absolutely NO reception. However a mobile repeater CAN amplify a VERY POOR signal in turn producing a VERY STRONG signal at the output.

One way to be sure if a repeater will work for you is to see if you can locate an area somewhere inside your home or outside in the near vicinity where your cell phone picks up some amount of signal, even if is weak.

Here, a mobile repeater product will amplify a very poor signal and produce a strong one at the output. If you have any questions or would like to discuss a solution, please feel free to contact us or visit our support center.

 

Can I use a Mobile Repeater product in my home?
Yes, Mobile Repeater products are specifically designed for simple installation and can be used in both homes and businesses. Many consumers want to use their mobiles to replace an expensive landline phone, and many more need a stronger signal for their home office.

 

Can I use a Mobile Repeater product in my business?
Absolutely. Most businesses invest a great deal of money in mobile service plans for the benefit of owners, employees and customers. In a business situation, more than anywhere, a mobile repeater solution is a necessity, not a luxury.

 

What are the benefits of using a mobile repeater?
The most apparent benefit is improved mobile signal strength. Signal strength is best in the area where the repeater is mounted.

For example, when a mobile repeater is installed, an area with an unreliable signal of just 1 or 2 bars can be turned into one with a full 4 bars of reception. In some cases, people who have no signal are able to create a cellular ‘hotspot’.

This increase in cellular reception will result in clearer phone call quality and fewer dropped calls.

Mobile repeaters also improve the signal for broadband data services such as EVDO, HSDPA etc, which will increase the speed at which they work.

 

What frequency repeater do I need?
Most mobile carriers broadcast their networks on either of the 900 or 1800 Mhz frequency bands, or both. High-speed data networks or 3G service is broadcast on the 2100MHz band.

Your repeater should match the same frequency as your mobile carrier in order to ensure compatibility. To determine which type of repeater you need, you can visit our support center or product wizard, which will recommend the best model to suit your needs.

 

Can I install a repeater unit myself?
Absolutely. There is no technical expertise required to install your mobile repeater kit. Each kit contains everything needed to improve the mobile coverage in your home/office and includes instructions that will guide you through the simple steps necessary to install your repeater.

 

How will my repeater be delivered?
All orders are shipped via DHL express and are normally delivered within 1-4 business days. Your order will be dispatched from our warehouse and you will be forwarded tracking information for the order after it is dispatched. If you have any questions on your order status you can also contact us at sales@mobilerepeatersouthafrica.com.

 

Do you have a return policy?
Yes, we offer you a 15-day money back guarantee. You may return the signal booster for a full refund within 30 days of receipt. Returns must be sent to our UK location for processing. To process a return contact us at sales@mobilerepeatersouthafrica.

 Returned merchandise must include all original components, literature, warranties, and packaging in the same condition in which it was received.


Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any postage and handling charges. Returns not meeting these conditions will be subject to a repackaging fee of 20% of the price paid for the product (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis.

If an order has been despatched, it is the purchaser’s responsibility to accept the delivery and return the order per this return policy. Orders that are refused at the designated delivery address may incur a 20% repackaging fee.

 

Are all repeaters the same?
mobilerepeatersouthafrica.com offers the largest selection of mobile coverage solutions on the market. With our large selection of solutions we guarantee we'll have the right one for you! Repeater units vary depending on the frequency and power output.

Different network providers use different frequencies to broadcast their signals. We carry single band repeaters which work for specific networks, dual band repeaters which work for multiple networks and tri-band repeaters which work for multiple networks plus 3G. Our solutions also vary based on power output i.e. effective coverage area.

Our products can provide coverage for small offices and houses as low as 250 sq m and also cover areas up to 5000 sq m or over such as hospitals, hotels and commercial office buildings. Our solutions are categorized in to Home/Office Solutions or Building Repeaters . If you have any specific needs and would like to speak to someone from our Engineering team please Contact Us.

 

What makes Mobile Repeater different from the competition?
You can start by reviewing the testimonials on our site. We are Number 1 for customer service and pride ourselves on our product knowledge and experience. We are also happy to offer a Price Match Guarantee.

We understand that there is competition in our market but we truly believe that our products are superior quality to our competitors.

Please note that we were the first company in South Africa, UK and Europe to sell Mobile Repeater products and there have been other companies that have come and go since then. Many of our competitors online have in fact stolen our product branding, part numbers, FAQ and testimonials etc and advertise FALSE information.

Do not be fooled by them we are the manufacturer and employ a team of staff including technical support and telecoms engineers that are available on hand to answer your questions. Yet another item that separates us from our competitors is the Top Quality of our products.

Because we actually manufacture our products and don't simply buy them from a random company in China offering the cheapest prices we ensure the best quality products for our customers. Our products are of such high quality that we work directly with the top mobile network operators who send their customers to us to solve their coverage needs. In South Africa all of our repeaters kits are tested on MTN, Cell-C, Telkom and Vodacom to ensure continuity and flawless signal improvement.